Transaction history is not complete

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dawg6
Posts: 24
Joined: Wed Jan 05, 2022 8:29 am

Transaction history is not complete

Post by dawg6 »

I am noticing that from the admin page, the account transaction history is not complete.

For example, for one of my players, it only goes back a couple months, and for others it goes back several months, but not all the way to when that account was created/funded.

Is there anyway to get the complete transaction history for an account?
dawg6
Posts: 24
Joined: Wed Jan 05, 2022 8:29 am

Re: Transaction history is not complete

Post by dawg6 »

Looks like all the transaction history on my server only goes back to April of 2022. Is it tied to a particular verion update, perhaps?
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Transaction history is not complete

Post by Kent Briggs »

What do you have for this setting?

System tab -> Database Settings -> Account transaction days

The default setting is 0 which equates to never deleting old data.
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Transaction history is not complete

Post by Kent Briggs »

Oh, and April 1 of 2022 was when 7.00 was released with this new feature. So no one has any data older than that (except for your Event Logs).
dawg6
Posts: 24
Joined: Wed Jan 05, 2022 8:29 am

Re: Transaction history is not complete

Post by dawg6 »

Account transaction days is set to 0 and I'm certain I've never changed it.

So I assume the only way to see transactions prior to this would be in the event logs. It looks like I must have deleted the old version 6 logs after I upgraded to version 7 (although maybe I have backups from back then on AWS).

Not a big deal, just was curious if I had a way to see those old transactions, in case one of my players had questions about their account balance.
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Transaction history is not complete

Post by Kent Briggs »

See my post just above your last one. If you deleted your v6 event logs then there is no way to retrieve older data.
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