Missing/Invisible Cards

Report bugs found in Poker Mavens
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adampearlman
Posts: 2
Joined: Sun Oct 04, 2020 4:44 pm

Missing/Invisible Cards

Post by adampearlman »

Hi Kent -

Great software. Thanks.

We had a player tonight who could not see his cards. I have attached a screenshot. You can see the hand helper shows what he has ("Alintowin") and he was able to call a bet. The error log was empty. He may have had a bad internet connection at the time because the event log shows him disconnect and reconnect twice around that time. Please let me know if there is any other information I can provide. Again, thanks.
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Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Missing/Invisible Cards

Post by Kent Briggs »

A player can miss packets due to a dropped connection. The solution for them is to select "Refresh table" on the table menu. Make sure your players are aware of this feature.
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