Email verification sending error - socket error

Report bugs found in Poker Mavens
Post Reply
galnaveh
Posts: 86
Joined: Fri Jan 06, 2012 9:25 am

Email verification sending error - socket error

Post by galnaveh »

Hi Kent!

Most of our client not having this issue and are able to get email verification on registration
but some of them don't get the email

We see in logs error
https://prnt.sc/u0z6gx

Please assist
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Email verification sending error - socket error

Post by Kent Briggs »

Which SMTP server are you using? Are you exceeding their daily limit of emails?
galnaveh
Posts: 86
Joined: Fri Jan 06, 2012 9:25 am

Re: Email verification sending error - socket error

Post by galnaveh »

We are using namecheap.
We don't exceed the limitation we spoken with support and from their side they say that everything is ok

Can we provide some logs or anything to solve the situation?
Kent Briggs
Site Admin
Posts: 5878
Joined: Wed Mar 19, 2008 8:47 pm

Re: Email verification sending error - socket error

Post by Kent Briggs »

galnaveh wrote:We are using namecheap.
We don't exceed the limitation we spoken with support and from their side they say that everything is ok
Can we provide some logs or anything to solve the situation?
The Error Log is the log. It's showing a 10054 socket error which means the SMTP server is forcibly closing the connection.
Post Reply