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Issue w/ "Multiple logins from same IP address not allowed"
Posted: Mon Apr 13, 2020 5:57 pm
by mikez
I'm running into an issue with the multiple IP address feature.. My user account is not logged in anywhere but I'm getting the "Multiple logins" message. I logged out of every device and double checked to be sure, and my user/IP address isn't even listed as a connection in the administrator panel. Disabling the multiple IP feature does fix it, but when turning it back on I still get the message. For the heck of it I added my IP to the whitelist while the setting was on and still received the message. Any ideas?
Re: Issue w/ "Multiple logins from same IP address not allow
Posted: Mon Apr 13, 2020 6:44 pm
by Kent Briggs
While that error message is displayed in the client, make a screenshot of the Connections tab in the server console and send it to me.
Re: Issue w/ "Multiple logins from same IP address not allow
Posted: Mon Apr 13, 2020 6:52 pm
by mikez
Sent
Re: Issue w/ "Multiple logins from same IP address not allow
Posted: Mon Apr 13, 2020 7:09 pm
by Kent Briggs
You didn't mention the magic word: Cloudflare.
Those are their IP addresses because they intercept all your traffic (for DDOS protection and anonymity). Do this:
System tab -> Server Settings -> Proxy IP Header = CF-Connecting-IP
That will pull the user's real IP out of the headers that Cloudflare sends to you.
Re: Issue w/ "Multiple logins from same IP address not allow
Posted: Mon Apr 13, 2020 7:17 pm
by mikez
Gah, I feel like a dummy. Thanks, Kent.
Re: Issue w/ "Multiple logins from same IP address not allow
Posted: Tue Apr 14, 2020 7:59 pm
by hxe
Me too. I was just going to live with the fact that all I was seeing was Cloudflare IPs.
This helps immensely.